Terms and Conditions

By utilizing the services of Solid Dental Studio (SDS), you (Client) agree to the following Terms and Conditions as a binding legal agreement between you and SDS without limitation or qualification. SDS reserves the right to amend these terms and conditions at any time after providing notice to the client. Client may reject future amendments by discontinuing use of SDS’s Service.  Upon discontinuance, SDS shall be entitled to payment of any remaining invoiced balance and actual cost of work completed.

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Remake / Return / Refund

1. Client must examine all items in each case for fitness and condition. Any use, sale, alteration, or modification to the item(s) or failure to timely notify and return the item(s) to SDS within 30 business days of receipt of the item(s) shall constitute acceptance of the item(s).

2. SDS reserves the right to cure or correct any defect before issuance of any credit or refund. Where client requests a remake or repair of a case, client shall resubmit all originals to SDS, including original impressions, models, and restorations.

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Warranty

1. SDS warrants that all items will be manufactured according to the client’s Rx.

2. SDS will repair or replace an item that fails due to defects in materials or workmanship, within a period of five (5) years from date of invoice.
   Examples of what is not covered (list not exclusive/conclusive):

• Cases where SDS has notified the Customer of concerns about the accuracy of the materials received, the possibility of immediate or future failure, or ill-fit

• Restoration(s) where no defect in material/workmanship is documented.

• Cases where failure occurs due to debonding or poor occlusion

• Cases where adjustment to the preparation, including the use of reduction coping, is required

• Cost incurred for removal or reinsertion

• Incidental or consequential damages, including inconvenience, lost wages, or pain and suffering.

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Shipping and Turnaround

1. SDS will provide free pick-up service for local clients (limited by courier service area).

2. SDS is not responsible for any losses or damages during shipping. Please securely pack all contents.

3. In-lab turnaround time is 7-days for most restorations.  Implant turnaround time is 10-14 days. Shipping time is not included and additional to specified turnaround time.

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Invoice / Statement / Payment

1. An invoice will be included with each case. Account statements will be mailed out at the end of each month. Payment is due, in full, within 15 days of statement date.

2. Payment may be made with check or credit card.  Returned checks will be assessed the maximum fee permitted by law, plus any associated bank costs/fees.

3. Past due accounts shall bear an interest rate of 2.0% per month, or maximum allowed by law, until balance is paid in full.

4. In the event that any order submitted by the client is cancelled for any reason before shipment, client shall pay the reasonable value of all work performed prior to receipt by SDS of notice of cancellation of the order.

5. Any balance not paid within 30 days of statement date may be sent to collections. Client shall pay all costs of collection, including without limitation, collection agency and attorney fees incurred by SDS.